Complaint Management

Monitor and manage complaints and deviations from discovery to final processing: the REM.Net complaint management software software combines 8D report, CAPA, Ishikawa and 5-Why, as well as tools for escalation management and cost control, into a holistic solution for your complaint management.

Highlights of the Complaint Management Software REM.Net

• Customer, supplier, and internal complaints with free detail specification
• Integration of any objects such as PDFs, photos, scans, or videos
• Integrated 8D reports as well as own freely definable reports and print documents
• Ishikawa diagrams and 5-Why method for root cause analysis
• Stringent implementation of CAPA measures
• Complaint and service management according to ISO 9001, IATF 16949, VDA, ISO 13485 and IFS
• Integrated evaluation planning with fully graphical statistics and analysis functions
• Automated cost functions for unlimited and freely definable cost keys
• Escalation management for status, action, and deadline tracking
• Connection of web portals for complaint exchange with suppliers / customers
• Archiving and management of all communication regarding deviations (e.g. e-mails, scans, log entries for telephone calls)