Refine IT GmbH
About us
refineIT GmbH was founded in 2019 by Carsten Bieker, Gregor Stefka, Julian Jansen and Marc Zühlke in Recklinghausen, Germany. A founding team that has been building software solutions and guiding companies through digital transformation together for over 18 years.
We recognized early on: AI and cloud are a paradigm shift, not a feature upgrade. That's why we build exclusively on AI-native, cloud-based architectures where automation and AI aren't bolted on after the fact, but built in from the ground up.
The result is 𝗔𝗩𝗜𝗢𝗥, a modular AI suite that makes processes measurably more efficient, scales sustainably and gives companies a clear competitive edge.
𝗔𝗩𝗜𝗢𝗥.𝗖𝗥𝗠
AI-native customer relationship management, built for companies that want to scale. AVIOR.CRM brings together customer management, sales automation and project execution in one platform, powered by autonomous AI agents that think ahead instead of just taking notes.
Contact, lead & pipeline management. Integrated project & task management. Sales forecasting & proposal management. AI assistant in every module, by text or voice. Native Microsoft 365 integration.
No months of onboarding. No hidden complexity. A CRM your team actually uses from day one, because it takes work off your plate instead of adding to it.
𝗔𝗩𝗜𝗢𝗥.𝗪𝗢𝗥𝗟𝗗
The AI automation platform that runs it all. AVIOR.WORLD connects processes, data and intelligent agents into one ecosystem, forming the foundation for
AVIOR.CRM and future products.
AI-powered process automation. Seamless integration of third-party systems & ERPs. Intelligent agents & assistants. Workflow orchestration at scale. Built for mid-market and growing enterprises.
Where others string tools together, AVIOR.WORLD builds a unified platform. An ecosystem that grows with your company, not against it.
Products & services
AVIOR.WORLD – Business Process Automation
AVIOR.WORLD is the automation platform for intelligent business processes. Connect your systems, deploy AI agents, and eliminate manual work — without a single line of code. Where other tools just pass data between apps, AVIOR.WORLD's AI agents understand it, enrich it, and act on it. Real business logic, not just triggers and actions. The ROI is immediate: ► Save 20+ hours per week — no more manual data entry, follow-ups, or repetitive admin ► 960+ hours saved every month across teams running on AVIOR ► 139,970+ tasks automated per month ► Zero manual errors through automated validation and compliance checks Scale without scaling costs — transaction-based pricing grows linearly, not exponentially. Handle 10x the volume without 10x the headcount Plug into your existing ERP, Microsoft 365, databases, and APIs in minutes. No migration, no disruption. AVIOR.WORLD works with what you already have. Built by refineIT — 30 years of industrial software experience, made in Germany.
AVIOR.CRM – The intelligent CRM for SMEs
The next generation of CRM: built-in AI, real ROI — up to 2.3x higher than usual. AVIOR.CRM combines customer management, sales automation, and project delivery in one cloud platform — powered by AVIOR.WORLD and built for the way your teams actually work. What sets it apart: ► AI built in from day one — easy to use and powerful for everyone ► Designed for seamless integration with your existing systems ► Everything you need for your workday, in one place ► No data silos across subsidiaries and business units ► Built on 30 years of enterprise CRM experience Ask anything by text or voice and get instant answers, not reports. The AI Assistant has full access to your CRM data; the Action Hub keeps every task, follow-up, and deadline in view. Native Microsoft 365 integration (Outlook, Teams, SharePoint, OneDrive, Power BI, Copilot) means your tools stay — AVIOR connects them. Three modules — Base, Sales, Pro — scale with your needs. Transparent pricing, no hidden fees, no steep learning curve.